Where to begin?
I spent several hours today working on a strategy for evolving our global voice estate and associated services. We have a mixed estate comprising Avaya, Cisco, Siemens PBXs with limited integration. Even within a single platform such as Avaya there are integration challenges due to the use of both SIP and H.323 in different countries. And let's not even think about the issues with dial plans.
I am meeting our Avaya account manager tomorrow to put the pieces of the puzzle together and agree next steps. He is coming to Glasgow which makes a nice change from me having to travel to London.
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